Help & Tech Support Center

Q: I am having trouble logging in to the PROTECT3D app.

Confirm that you are connected to the internet.Double check the email and password to make sure both are correct. If you’ve never reset your password, then an initial password was provided to you by PROTECT3D.If your credentials are correct, click “Forgot your password?” on the login page and set a new password.

Solve common technical issues with step-by-step solutions, or reach out to our team for direct assistance.

Having trouble with the app?

I am having trouble logging in to the PROTECT3D app.

Confirm that you are connected to the internet.
Double check the email and password to make sure both are correct. If you’ve never reset your password, then an initial password was provided to you by PROTECT3D.
If your credentials are correct, click “Forgot your password?” on the login page and set a new password.

I am a patient trying to order a product. Where do I go?

Check out our Patients Page and our Product Page. Some products are available for at-home ordering via our App, while others require medical provider involvement.

I am an athletic trainer at a high level sports team that is in need of a product solution. Where do I go?

Check out our Who It’s For – Providers Page, and contact us. We’re here to help and we pride ourselves in providing prompt and reliable service with best-in-class products.

I am having trouble scanning and am not sure how to do it

Reach out to your account manager for more assistance. We’re here to help.

Can’t find what you’re looking for?

Have more questions?

Get in Touch With Our Support Team

Can’t find what you’re looking for in our guides? Our team is here to help you every step of the way.